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Before you contact us...

Have a read of our FAQs - you might find the answer you're looking for there.

FAQs

GENERAL ENQUIRIES

If you have a question, it's best to get in contact with your local Suzuki dealer. They'll do their best to help you.

 

For general enquiries, please call our Customer Service team on 08085 011959 option 2 or alternatively you can email them on customerservices@suzuki.co.uk. They are open Monday – Friday 8.30am – 5.30pm, excluding Bank Holidays. 

 

Please note that our Customer Services Team are still working remotely but this should not impact the level of service you receive. 

Suzuki Finance

You can access your Suzuki Finance customer online account here.

 

If you'd like to speak to someone, please call Suzuki Finance on 0344 824 0876 (open 8.30am - 6pm Monday - Friday and 9am - 1pm Saturdays) to speak to a member of the Customer Service team. 

Owners

For Suzuki Roadside Assistance, call 0800 107 1155 

 

Suzuki AA Assistance – Renewals Telephone Number: 0800 048 2697

 

Suzuki AA Assistant Lite Activation Telephone Number: 0800 0723853

 

For product technical assistance contact your local Suzuki Dealer, who will be able to assist you.

 

For spare parts, you can order Suzuki Genuine Parts from your local Suzuki Dealer.

 

You can also visit our online shop for genuine parts and accessories.

If your Suzuki is due a service, MOT or repair you can arrange your booking online.

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Suzuki

Accident Aftercare

If you’ve been involved in an accident, your first act should be to call Suzuki First. The accident aftercare service is completely free for all Suzuki owners. Just call 0800 107 1156, whoever is at fault for the accident.

Find Out More

Suzuki Insurance

For Quotes & Renewals, call 0330 102 7848Lines open: Mon to Thu (0830-1930); Fri (0900-1800); Sat (0900-1700).

Claims & Accident Helpline - Call 0330 100 7829. Lines open 24 hours.

For Lost or Stolen Key Claims (for optional cover holders) - call 0345 607 5329. Lines open 24 hours.

Policy Changes - Call 0330 100 3164Lines open: Mon to Thu (0830-1930); Fri (0900-1800); Sat (0900-1700).

 

Buying for Business

Use our online business enquiry form and your chosen Suzuki dealer will call you to discuss your options.

 

If you are looking for more than 25 cars for your fleet, simply contact us on 0800 047 0445 and we can direct your enquiry to the relevant business team.

Answers to your most

Frequently Asked Questions

Here are the questions our Customer Service team gets asked the most. Take a minute to check if your question is one of them.

E10 petrol contains up to 10% renewable ethanol, which is added to reduce CO2 emissions and help tackle climate change. E10 petrol is compatible with almost all (95%) petrol-powered vehicles on the road today, including all cars built since 2011.

General guidance on this subject is that Suzuki petrol models from model year 1992 are compatible with E-10 fuel. However it is recommended that you read the owners manual for 'Recommended Fuel' before filling. Later vehicles also have a sticker on the fuel flap showing the E-10 compatibility.

You can check your own vehicles compatibility by checking on the Government website; https://www.gov.uk/guidance/e10-petrol-explained#compatibility you can also find this information in your Suzuki owners manual under the Fuel/Oil section, it should state if your vehicle is ok to run on Ethanol blend fuel.

We have also supplied a list of earlier vehicles and their compatibility below:

Model First 5 digits of VIN E-10 Compatible
Alto MA3EC No
  MA3EF Yes
  MA3FF Yes
  MA3GF Yes
Baleno JSAEG Yes
Grand Vitara JSAFT Yes
  JSAJT Yes
Grand Vitara XL-7 JSAHT Yes
Ignis JSAFH Yes
  TSMMH Yes
Jimny JSAFJ Yes
Kizashi JSAFR Yes
Liana JSAER Yes
SJ Samurai JSA0S No
  VSESJ Yes
Splash TSMEX Yes
Swift JSA0A No
  JSAEA Yes
  JSAEZ Yes
  JSAFZ Yes
  TSMMA Yes
  TSMMZ Yes
  TSMNZ Yes
SX4 TSMEY Yes
  JSAGY Yes
  TSMJY Yes
Vitara 2S3TA Yes
  JSAEL Yes
  JSAET Yes
  VSE0S Yes
  VSEET Yes
WAGON R+ JSAEM Yes
  TSMMM Yes

For security purposes Suzuki GB do not hold any radio serial codes here at Head Office. If you require assistance with unlocking your infotainment unit, please contact your local Suzuki Dealership for assistance. Sometimes the unit may need to be sent back to Suzuki GB for decoding and please note your dealership may charge for the postage and time taken to extract and refit the unit.

Euro standards - which first appeared in 1992 - are a range of emissions controls that set limits for air polluting nitrogen oxides (NOx) and particulate matter (PM) from engines. New vehicles and road vehicle engines must show that they meet these limits to be approved for sale:

  • Euro 3 became mandatory for all new motorcycles in 2007

  • Euro 4 became mandatory for all new cars in 2005 and light vans in 2006

  • Euro 6 became mandatory for all new heavy duty engines for goods vehicles and buses from January 2014, September 2015 for cars and light vans, and September 2016 for larger vans up to and including 3.5 tonnes gross vehicle weight.

Find out if your vehicle meets emissions and safety standards required to drive in London, or if you need to pay a daily charge: https://tfl.gov.uk/modes/driving/check-your-vehicle/

For more information visit the official site: https://www.london.gov.uk/what-we-do/environment/pollution-and-air-quality/mayors-ultra-low-emission-zone-london

Our contact address:

Suzuki Customer Services

Steinbeck Crescent
Snelshall West
Milton Keynes
Buckinghamshire
MK4 4AE

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