CARERS
AND THE MOTABILITY SCHEME

A named driver is someone who is insured and authorised to drive a Motability vehicle.
You can have up to three named drivers on your Motability lease. These can include:

• The Motability customer
  
• Family members
  
• Friends
  
• Carers or support workers

Two drivers are usually added when you first apply for the scheme, with the option to add a third later if needed.
If the Motability customer has several carers who may need to drive the vehicle, an Open Policy may be available. This allows more flexibility when adding drivers to the insurance.

You can add a temporary driver for up to 30 days at no additional cost.
If you already have three named drivers on the agreement, one of them will need to be temporarily removed to add the temporary driver. Temporary drivers cannot be used as a permanent replacement for a named driver.
Only drivers listed on the Motability agreement are insured to drive the vehicle.
You can manage and update your drivers at any time through your online Motability account.

To be added as a named driver on a Motability Scheme vehicle, the following conditions usually apply:

• The driver must hold a valid UK driving licence
• They should normally live within five miles of the Motability customer’s address

In some circumstances, exceptions may be considered if the driver is essential to the customer’s mobility needs.

There are some additional rules for younger drivers:

• Drivers under 25 can only be named on vehicles with an ABI Insurance Group of 16 or lower and 120 BHP or less
  
• This rule does not apply to Wheelchair Accessible Vehicles (WAVs)
  
• Only one driver under the age of 21 can be named on the agreement (this may be the customer or someone living at the same address)
  

Your Suzuki dealer can help you identify vehicles that meet these requirements.

If none of the named drivers live at the same address as the Motability customer, or if the vehicle is used in a care home environment, a location tracker may be fitted.
This helps ensure the vehicle is being used for the benefit of the Motability customer. If a tracker is required, it will always be discussed with you beforehand.

If the Motability customer or any named driver has licence restriction codes requiring vehicle adaptations, your Suzuki dealer will ensure the appropriate modifications are included as part of the application.
If you’re unsure about any of the requirements, your local Suzuki Motability specialist will be happy to help.

In some situations, someone may need to help manage a Motability agreement on behalf of the customer. This may involve either an appointee or a nominee.

An appointee is a person officially appointed by the Department for Work and Pensions (DWP) or Veterans UK to manage benefits for someone who cannot manage them independently.
This typically applies when the customer:

• Is under 16, or
• Has a severe disability that prevents them from managing their own benefits

As an appointee, you are responsible for:

• Receiving the customer’s benefits
• Ensuring the benefits are used in the customer’s best interests
• Managing the Motability lease agreement on their behalf

If you are unsure whether you are registered as someone’s appointee, you can contact:

• DWP: 03457 123456
• Veterans UK: 0800 191 4218

A nominee is someone authorised to help manage certain aspects of a Motability agreement on behalf of the customer.
A nominee can assist with tasks such as:

• Updating personal details (for example, a change of address)
  
• Managing named drivers
  
• Discussing the agreement with Motability
  

Unlike an appointee, a nominee is not legally responsible for the lease agreement.
You can have more than one nominee on a Motability agreement.
For security reasons, Motability will only discuss the agreement with the customer, their appointee, or an authorised nominee.