Suzuki Roadside Assistance
Free 12 Months Breakdown Cover On A New Suzuki
Our cars come with award-winning reliability as standard - but owners sometimes lose their keys; anyone can get a flat tyre; and it’s possible to take your eye off the ball and suddenly realise that you’ve run out of fuel.
For those eventualities – and more – there’s always Suzuki Assistance.
Every new Suzuki has a year's cover, with roadside assistance, recovery and a Homestart service. You're even covered in Europe. If an immediate repair isn’t possible, you’ll be eligible for a loan car for up to 72 hours, or be reimbursed for public transport costs. Alternatively, we’ll pay for your hotel accommodation while your car is being fixed.
In the event of a breakdown, just call the Suzuki Assistance team.
Call 0800 107 1155 and help will be on its way.
You can find full terms and conditions in an assistance booklet, which is stored in the glovebox of your car.
If your 12 months breakdown cover has come to an end, don’t worry! You can get yourself road ready with our comprehensive roadside cover from just £82. To get started just click below or call 0800 197 7618.
We love keeping you on the road, hassle-free. That’s why when you purchase a new or used Suzuki, we give you 12 months of comprehensive roadside cover provided by the AA. And it gets even better.
Once your first year expires, the AA will contact you with a discounted renewal rate of just £82!
So, what do you get with a comprehensive roadside cover policy? Well, there’s a whole lot of stuff!
Roadside assistance 24 hours a day, every day of the year. You see, our number one aim is to fix your car. But if we can’t, we’ll take it to the nearest suitable garage and get you sorted there.
If we can't fix your car at the roadside or arrange a prompt local repair, we’ll recover you to a single destination of your choice within the UK.
If you break down and we can’t arrange a quick local repair, we’ll help keep you moving by offering other travel options.
1 in 4 breakdowns happens at or near your home. That’s why we provide Home Start – a programme that gives you all the benefits of roadside assistance but just at your home address.
NON-VEHICLE FAULT COVER
Got a puncture? We’ll provide assistance. Mis-fuelled? We’ll recover you to the nearest repairer for drainage*. Lost your keys and paid for a locksmith? We’ll cover the costs for that too!
*This does not include repair or parts costs. Details of the comprehensive Suzuki Assistance provided are listed below.
- 24-hour English-speaking helpline
- Emergency roadside repairs or towing to the nearest garage in over 40 European countries
- Emergency car hire, emergency accommodation or alternative travel arrangements of up to an overall limit of £750 per party per trip
- Sourcing and delivery of spare parts (cost of parts and labour not included)
- Vehicle recovery to the UK or onwards to your original destination
**up to £2000 per trip
HOW TO JUMPSTART YOUR SUZUKI
Like everything else, your battery can be subject to enough wear and tear that it runs out of charge and stops working. Luckily, a jumpstart can usually recharge the battery, with normal driving then restoring the charge of the battery.
But if your battery is flat, it’s good to know exactly how to jumpstart it.
You’ll need to open the bonnet of the car, then take a set of jumper cables and connect the red cable to the positive terminal of the battery (most batteries mark this with a + symbol) that is doing the charging (this should always be done first) and the positive terminal of the battery that needs charging. Then take the black cable and connect it from the negative terminal of the charging battery to an unpainted heavy part of the engine bay where the battery that needs charging is situated.
You then switch on the engine of the other car, wait for a minute or so, then start your car. Leave both cars connected and running for a few minutes, then remove the cables, reversing the sequence you used to connect them.
It’s then worth going to your local Suzuki Service Centre to get your battery checked out. There’s a possibility that it might need replacing, so making sure will avoid having to jumpstart it again.
HOW TO CHANGE A FLAT TYRE
Flat tyres can happen to anyone. Even if you have brand-new tyres fitted to your car, you can be unlucky enough to run over a nail or something sharp that will give you a puncture. Some drivers spend years never getting a flat, while others can find themselves having a run of punctures within a period of just months.
If you have a spare wheel or space saver, make sure the car is on a flat surface and apply the handbrake. Use the wheel brace and locking tool to loosen the wheel nuts, then find the jack point and jack the car up so the tyre is no longer resting on the ground. Remove the flat tyre, replace it with the spare and tighten the nuts, then remove the jack.
If your Suzuki doesn’t have a spare wheel or space saver, fear not: it will instead come with a repair kit that can get you back on the road in no time. Bear in mind, however, that this will only work for a puncture of 4mm or less: a puncture caused by a nail is fine, but if the tyre is torn, you’ll need to call a breakdown service.
To fix the tyre, stop the car, switch the engine off and apply the handbrake. Then lift the lid off the compressor and connect the bottle of sealant. Remove the cap from the tyre’s valve and connect the hose of the compressor, then plug the compressor’s power lead into the 12-volt socket in the car and switch the engine on. The sealant should then be pumped into the tyre and you should be ready to go in five to seven minutes.
If this doesn’t work, try jacking the car up, spinning the wheel and trying again.
More information on both processes can be found in your owner’s manual.