Dealerships & Social Distancing FAQs
Due to current UK lockdown restrictions our Suzuki car showrooms are closed, but we’re always open to any questions you may have. If you can’t find what you’re looking for, search for your nearest dealer to chat to them
Yes, of course. The dealer will be more than happy to speak to you.
You should contact your local dealer in the first instance either by email or phone and they will then tell you all the different ways in which you can keep in contact with them.
Some dealers have the capability for you to buy a new or used Suzuki online, via their website. The first step is to contact your local dealer. They'll tell you what facilities they offer for online purchases, including whether you can make a contactless payment.
The dealer may also be able to deliver the car to your home too, but best to check this when arranging your car purchase.
All our Suzuki showrooms are currently closed due to Covid-19 restrictions, but many of our dealer workshops are still available for servicing.
If you’re bringing your car to the dealership to have a fault fixed, you'll need to explain the issue to a member of staff before they take the vehicle out for an unaccompanied diagnostic test drive.
We are encouraging any financial transactions for servicing to be made over the phone, using contactless payments or via bank transfers. Dealerships would like to avoid cash payments as much as possible - speak to your local dealer for tailored advice on how they're handling transactions.
Our dealerships are handling signatures on a case by case basis, so it's best to get in touch with them in advance to check how they'll take your signature in the event that it’s needed.
Dealers will, as far as possible, use email for sending any paperwork or invoices.
Any paperwork that customers return to us will not be reused, including any brochures or other materials.
Our dealerships are handling car handovers in their own ways, so if you're taking your car in for a service or to pick up a new car, you should contact your local dealer ahead of time to ask how they're handling this.
All of the Suzuki vehicles at your local dealer are regularly wiped down and sanitised.