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Been involved in an accident?

No matter who’s at fault, call Suzuki First. Why? Because we know your Suzuki inside out (we made it, after all!) so we offer something no insurance company can – a guarantee that all Suzuki repairs will meet the highest standards.


But there’s more! We’ll also manage the insurance claim process and give you access to a free courtesy car*. That means, no hassle, no claim forms to fill out and no cost to you.


Save our number today: 0800 107 1156.


Do I have to call my insurance company first?

Simply put, no. If you go through an insurance company, your Suzuki will be sent to their choice of bodyshop, usually with the cheapest price tag. Once it’s there it will get fixed, but the bodyshop may not use Suzuki Genuine Parts or the latest Suzuki repair standards – in a nutshell, this could decrease your car’s value. 

Suzuki Accident Aftercare, on the other hand, means you can make sure your repair is completed at a Suzuki Approved Body & Paint Centre, which operates to Suzuki repair standards and only uses Suzuki Genuine Parts – keeping your Suzuki 100% Suzuki.

Why use Suzuki Accident Aftercare?

There are a few ways that Suzuki Accident Aftercare helps you get back on the road after an accident.

We deal with your insurance company and process your claim.
We recover your vehicle and get you home.
We give you the use of a free courtesy car, for however long the repair takes*
Suzuki Trained Technicians will complete your repair at a Suzuki Approved Body & Paint Centre using Suzuki Genuine Parts.
We will keep you in the loop on the progress of your repair.
We will collect and deliver your repaired and valeted vehicle. Yes, it gets valeted too!


Still not sure how the process works? Get Suzuki Smart by watching our Suzuki Accident Aftercare video today.

Book your accident repair

Has your Suzuki been damaged? We’re here to help! If your car is drivable, you can request an estimate for repair below. From there, your chosen Suzuki Approved Body Repair Centre will send you an estimate and arrange your appointment.


However, if your car isn’t drivable and you need it to be recovered, just call 0800 107 1156 first (regardless of your insurer) and we’ll come and get you!


Once your request has been received, one of our approved repairers will be in touch.

Request an estimate for repair

Excess Return Voucher

When you get your Suzuki serviced at an approved Suzuki service centre, you’ll be able to get your hands on an Excess Return Voucher worth up to £200^.


So, if you’re involved in an accident and need to make a repair claim, we’ll pay up to £200 of your excess, no matter who you're insured with!


But remember, to make all of this happen, call us before your insurer and we'll handle the rest.


Save our number today: 0800 107 1156.

* A courtesy car is provided, subject to availability, for accident repairs (excluding standalone glass repairs/replacements) when you call Suzuki First and your car is repaired by a Suzuki Approved Body and Paint Centre. We will provide a repairer courtesy car if the incident is your fault, or if the incident is not your fault, we will aim to provide a hire car of a similar size to your own vehicle.

ꝉ Accident recovery is provided for unroadworthy vehicles when you call Suzuki First and we handle your insurance claim on your behalf. If you cancel the recovery of your vehicle you will be liable for any cancellation charges incurred, or if your insurer rejects your claim you will be liable for any recovery costs incurred.

The Suzuki Accident Aftercare service is available in the UK when you call Suzuki first on 0800 107 1156 following an accident (before you call your insurer) and providing that we handle your claim on your behalf with your insurer and manage your repair through a Suzuki Approved Body and Paint Centre.

In some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our Suzuki Accident Aftercare service with a Suzuki Approved Body and Paint Centre.

^Offer available with a Suzuki Service, MOT or Repair costing over £35. You need to call Suzuki Accident Aftercare first after a vehicle accident, whoever you're insured by. The claim must be accepted and managed by us and the accident repair carried out by a Suzuki Approved Bodyshop. The Voucher is valid for 12 months from your service date and does not cover against standalone glass claims, misfuelling claims or Motability vehicles. Suzuki Excess Return is provided by Verex Assistance Ltd. For terms and conditions see