If you’ve been involved in an accident, your first act should be to call Suzuki First. The accident aftercare service is completely free for all Suzuki owners and it doesn't matter who was at fault.
Save this number in your phone and make it your first call if you're involved in an accident.
What do I do if I’ve been involved in an accident?
Whoever is at fault for the accident, call Suzuki First. We know your Suzuki inside out, so we offer something that no insurance company can: a guarantee that all repairs will meet the very highest Suzuki repair standards.
We’ll also manage the insurance claim process and give you access to a free courtesy car*.
There’s no hassle, no claim forms to fill out and no cost to you.
Do I have to call my insurance company first?
No, you don’t.
Most insurance companies want to repair your car as cheaply as possible, so they will send you to their choice of body shop – a body shop that won’t know your car and might not offer the latest Suzuki repair standards, or use Suzuki genuine parts.
Suzuki accident aftercare, on the other hand, means that you can exercise your right to a repair at a Suzuki Approved Body & Paint Centre, which operates to Suzuki repair standards and only uses Suzuki genuine parts – keeping your Suzuki 100% Suzuki.
Accident Aftercare Support
HOW DO WE HELP YOU?
Suzuki First accident aftercare can help you get back on the road after an incident in a number of ways.
Claim handling: we will deal with your insurance company and process your claim
Accident recovery: we recover your vehicle and get you home ꝉ
Courtesy car: we give you the use of a free courtesy car, for however long the repair takes*
Certified repair: we make sure that you can exercise your right to have your car repaired at a Suzuki Approved Body & Paint Centre
Genuine parts: we will only ever repair your car using Suzuki genuine parts
Repair updates: we will keep you informed about the progress of your repair at all times
Collect and deliver: we will collect and deliver your repaired and valeted vehicle
Now save the number to your phone:
ARRANGE AN ACCIDENT DAMAGE REPAIR
If your Suzuki has been damaged, we’re here to help. If your car is drivable, you can request an estimate for repair by simply clicking the link below. Your chosen Suzuki Approved Body Repair Centre will then get in touch to supply an estimate and arrange your appointment. If your car is not drivable and you require recovery, you simply need to call 0800 1156 first, regardless of your insurer.
Once your request has been received, one of our approved repairers will be in touch.
EXCESS RETURN VOUCHER
When you get your Suzuki serviced at an approved Suzuki service centre you will be eligible to receive an excess return voucher worth up to £200^.
If you're unfortunate enough to be involved in an accident in your Suzuki and need to make a repair claim, then we can pay up to £200 of your excess, whoever you're insured with.
Before calling your insurer, call us first and we'll handle the rest, including arranging to have your car repaired by a Suzuki-approved bodyshop. The service also includes free Suzuki Accident Aftercare to look after your claim and guarantees to use only Suzuki Genuine Parts.
* A courtesy car is provided, subject to availability, for accident repairs (excluding standalone glass repairs/replacements) when you call Suzuki First and your car is repaired by a Suzuki Approved Body and Paint Centre. We will provide a repairer courtesy car if the incident is your fault, or if the incident is not your fault, we will aim to provide a hire car of a similar size to your own vehicle.
ꝉ Accident recovery is provided for unroadworthy vehicles when you call Suzuki First and we handle your insurance claim on your behalf. If you cancel the recovery of your vehicle you will be liable for any cancellation charges incurred, or if your insurer rejects your claim you will be liable for any recovery costs incurred.
The Suzuki Accident Aftercare service is available in the UK when you call Suzuki first on 0800 107 1156 following an accident (before you call your insurer) and providing that we handle your claim on your behalf with your insurer and manage your repair through a Suzuki Approved Body and Paint Centre.
In some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our Suzuki Accident Aftercare service with a Suzuki Approved Body and Paint Centre.
^Offer available with a Suzuki Service, MOT or Repair costing over £35. You need to call Suzuki Accident Aftercare first after a vehicle accident, whoever you're insured by. The claim must be accepted and managed by us and the accident repair carried out by a Suzuki Approved Bodyshop. The Voucher is valid for 12 months from your service date and does not cover against standalone glass claims, misfuelling claims or Motability vehicles. Suzuki Excess Return is provided by Verex Assistance Ltd. For terms and conditions see suzukicarinsurance.co.uk/service-excess.