Is my vehicle eligible for a Suzuki Service Payment Plan?

The Suzuki Service Payment Plan is available to owners of most Suzuki models that are up to six years old.

Are there any Suzuki vehicles that would be excluded from the Suzuki Service Payment Plan?

Some older Suzuki models are excluded from the Service Payments Plan: we have an online quotation tool that will indicate which models this applies to. We are currently working on providing a suitable payment plan that all models will be eligible for in the very near future.

What's included in the Suzuki Service Payment Plan?

All items associated with the cost of a Suzuki scheduled service – including the cost of materials, cost of labour and VAT – are covered by your Suzuki Service Payment Plan. An online quote will give you a detailed breakdown of everything that’s included. In addition, to give you complete peace of mind, only Suzuki-trained technicians will work on your vehicle, and they will only use Suzuki-approved lubricants and parts.

What isn’t included?

Anything that isn’t included within the official Suzuki scheduled servicing for your vehicle – for example, any extra maintenance work or adjustments – is also not covered by the Suzuki Service Payment Plan.

If my vehicle is covered by a Suzuki Service Payment Plan, where does it have to be serviced?

The service has to be done at any one of our participating Suzuki Service Centres, in order to be covered by the plan.

How do I arrange for my vehicle to be serviced under the Suzuki Service Payment Plan?

All you have to do is just book the car in directly with your local Suzuki dealer – but make sure that you remember to let them know that you have a Suzuki Service Payment Plan when making the booking. When you go to the dealership, you’ll need to take a copy of your confirmation of cover letter or email with you. The dealer will then undertake the scheduled service and claim the payment directly from us.

What happens if my estimated annual mileage increases over the figure I provided when I bought my plan?

If your car has covered more miles than you anticipated when buying your plan, it might mean that your next scheduled service is due sooner than originally anticipated – and that your Suzuki Service Payment Plan doesn’t contain sufficient funds. If this does happen, don’t worry: you'll be able to make a top-up payment direct to the Suzuki Service Centre at the point of service.

What happens if I miss a direct debit payment?

EMaC, the company that administers the plan for us, will make contact with you to identify why a payment has been missed and help you to set up the direct debit again. As you’re paying over a shorter period of time, this may result in you paying one slightly higher monthly instalment, but the total plan cost won’t change.

Can I change the monthly direct debit payment date?

Yes, to change the date of your direct debit, simply contact our administrators EMaC and they’ll update the collection date for you.

Can I cancel my Suzuki Service Payment Plan?

Yes, you can cancel at any time by contacting EMaC. You'll receive a refund, excluding any services that you have claimed for and any applicable management fees. Refunds will be paid into the account you originally used to pay for the plan.

What happens if I sell my vehicle?

If you sell your car, you can either cancel the plan and receive a refund (detailed above) or, if you’ve bought a new Suzuki, you can transfer the balance from your current policy to your new policy. If you contact EMaC, they will be able to complete this for you. 

How do I contact EMaC?

You can email EMaC at support@emac.ltd.uk or call on 0330 099 6826 (lines are open Monday to Friday (8:00am to 6:00pm) and Saturday (9:00am to 1:00pm).