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SAVE WITH A SERVICE PAYMENT PLAN

With a Suzuki Service Payment Plan, we fix the prices for parts and labour for up to three years. We also guarantee that your car is only ever serviced by Suzuki-trained Technicians using Suzuki Genuine Parts.

You can choose how you want to pay – one total payment upfront or spread the cost with monthly payments. And, because your payment plan is based on your own car and the number of miles you expect to drive each year, you know that you’re paying the right amount for you.

Does my car qualify?

A Suzuki Service Payment Plan is available for most Suzuki models up to six years of age.

For more information -

Emac Telephone: 0330 099 8503
E-mail: central.sales@emac.ltd.uk

Lines are open Monday to Friday 8:00am to 6:00pm and Saturday 9:00am to 1:00pm

 

FREQUENTLY ASKED QUESTIONS

1. Is my vehicle eligible for a Suzuki Service Payment Plan?

Our Suzuki Service Payment Plan is available for most Suzuki models up to six years of age.


2. Are any Suzuki vehicles excluded from the Suzuki Service Payment Plan?

Some older Suzuki models are excluded. Our online quotation tool shows you which models this applies to. We hope to provide a suitable payment plan for all models in the very near future.


3. I bought my Suzuki some time ago; can I still buy a Suzuki Service Payment Plan?

There’s no reason (apart from the standard exclusions) why you can’t take out a Suzuki Service Payment Plan. It’s designed for new and used vehicles both at time of purchase and during the ownership period.


4. How long is the Suzuki Service Payment Plan?

You can choose to include one, two or three services. The quickest way to look at the options available is to use our online quotation tool.

5. What's included?

All items associated with the cost of a Suzuki scheduled service including the cost of materials, cost of labour and VAT. Your online quote will give you a detailed breakdown of everything that’s included. Plus, only Suzuki-trained Technicians will work on your vehicle and will only use Suzuki approved lubricants and parts.


6. What's not included?

Anything not included within the official Suzuki scheduled servicing for your vehicle  – for example, any extra maintenance work or adjustments.


7. If a vehicle is covered by a Suzuki Service Payment Plan, where do I have to have my vehicle serviced?

The service needs to be done at one of our participating Suzuki Service Centres.


8. How do I arrange for my vehicle to be serviced and use my Suzuki Service Payment Plan?

Just book it directly with your preferred Suzuki Dealer, remembering to let them know you have a Suzuki Service Payment Plan. When you're at the Dealership, please provide a copy of your confirmation of cover letter or email. They will undertake the scheduled service and claim the payment directly from us.

What happens if my estimated annual mileage increases over the figure I provided when I bought my plan?

This may mean that your next scheduled service is due sooner than originally anticipated and that your Suzuki Service Payment Plan doesn’t contain sufficient funds. If this does happen, don’t worry – you'll be able to make a "top-up" payment direct to the Suzuki Service Centre at the point of service.


What happens if I miss a Direct Debit payment?

Our administrators EMaC will make contact with you to identify why it’s been missed and help you to set it back up. As you’re paying over a shorter period of time, this may result in you paying one slightly higher monthly instalment, but the total plan cost shall not change.


Can I change the monthly Direct Debit payment date?

Yes, simply contact our administrators EMaC and they’ll update the Direct Debit collection date for you.

Can I cancel my Suzuki Service Payment Plan?

Yes, you can cancel at any time by contacting our administrators EMaC. You'll receive a refund excluding any services that you have claimed for and any applicable management fees. Refunds will be paid into the account you originally used to pay for the Plan.


What happens if I sell my vehicle?

Your can either cancel the plan and receive a refund (as above) or, if you’ve bought a new Suzuki, you can transfer the balance from your current policy to your new policy. Please contact the administrators EMaC who will be able to complete this for you.


How do I contact the administrators EMaC?

You can email EMac at support@emac.ltd.uk or call on 0330 099 6826 (lines are open Monday to Friday (8:00am to 6:00pm) and Saturday (9:00am to 1:00pm).