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Put together specifically for Suzuki owners, our insurance cover is rated 5 stars by Defaqto and helps to protect your Suzuki’s resale value and safety standard. So in the unfortunate event of an accident, here’s what we guarantee to do:

  • Fit only Suzuki Genuine Parts and panels
  • Direct your repair to a Suzuki approved bodyshop
  • Provide a repair that reinstates the safety standards of your car
  • Provide a five year guarantee on the quality of your Suzuki’s bodyshop repair
  • Keep your Suzuki 100% Suzuki – always

Call 0330 100 0468 to get a quote
Lines Open:Mon to Thu (0830-1930); Fri (0900-1800); Sat (0900-1700)

 

The legal bit

* Paying your cancellation fee: this offer is only available over the phone and minimum premium applies, so give us a call on 0330 100 0468. How it works: we’ll reimburse your current insurer’s cancellation fee up to the value of 15% of your Suzuki Insurance motor premium quote. For example, if your premium is £400, we’ll pay up to £60. Most motor insurer cancellation fees are approx. £30–£50 (based on UK motor insurance policies research 2016).Applicants for Suzuki Insurance, and all drivers to be covered on the policy, must be aged between 17 years and 79 years. Age limits may vary according to the make and model of vehicle insured. Conditions and eligibility criteria apply.Calls to 03 numbers are included as part of inclusive call minutes and discount schemes from all major mobile phone and landline operators or, where this has been exceeded, charged at the standard geographic rate (the same as UK landline numbers starting 01 or 02).Suzuki Insurance is provided by Original Insurance Services Ltd, registered in England and Wales No. 05686831 at Batchworth House, Church Street, Rickmansworth, Hertfordshire, WD3 1JE and is authorised and regulated by the Financial Conduct Authority. It is underwritten by Allianz Insurance plc, registered in England No. 84638 at 57 Ladymead, Guildford, Surrey, GU1 1DB. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 121849).

With Suzuki Insurance you get more cover as standard. Just take a look.

  • Theft and accidental damage cover
  • Unlimited misfuelling cover
  • Courtesy car for the duration of the repair
  • 90 days’ EU comprehensive cover
  • Personal accident cover
  • Factory-fitted sat-nav, stereo and fixed car-phone cover
  • Replacement lock cover
  • Medical treatment cover
  • Third-party cover to drive other vehicles (terms apply)
  • Personal possessions cover
  • Windscreen cover
  • A brand new Suzuki if yours is written off or stolen within 12 months of new registration date
  • Uninsured driver promise – that means your No Claims Discount won’t be affected by a claim involving an uninsured driver where the incident was not your fault
  • Free 24-hour accident recovery
  • UK call centre

 

The above are subject to the terms of the policy

Most insures don't guarantee to use Genuine Parts. We do.

When you buy Suzuki Insurance, we guarantee, in the event of an accident, to put your car back to its pre-accident condition by

fitting only Suzuki genuine parts at one of our approved body shops. We’ll even give you a five-year guarantee on the quality of

our work.

Most other insurers don't do that.

Two or more cars at home? We'll give you a yearly discount for insuring additional cars with us.

The benefits

  • Get 5-star cover for all your cars. We cover most makes and models – it doesn’t have to be a Suzuki
  • Get a special discount on all additional cars every year and...
  • ...a further discount off your first car on renewal and every year thereafter

 

How MultiCar discount works 

  • You can insure as many cars as you like providing they’re registered at the same address
  • You can insure any driver, even if they’re not family
  • Each driver builds up their own No Claims Discount (NCD) so if someone claims, no-one else’s NCD will be affected

 

Call 0330 100 0468 for your Multi Car quote

Call our 24-hour Claims Helpline from the scene of the incident or within two hours, and we’ll take care of things

Call our 24-hour Claims Helpline on 0800 107 1156

We’ll recover your Suzuki and arrange any necessary accident repairs through a Suzuki-approved body shop. In the meantime, we’ll keep you mobile with a free courtesy car.

If your car is stolen, vandalised or broken into, please contact the police and get a crime reference number before making your claim.

Call our 24-hour Glass Helpline on 0330 102 8860

We’ll arrange for the repair or replacement of your windscreen or window for you.

Call our 24-hour Key Helpline on 0345 607 5329

If you hold our optional Key Cover, call us within 48 hours for any lost or stolen car or house keys, and we’ll arrange assistance for you.

Three tips in the event of a claim

1) Contact us as soon as possible: Call us from the scene or as soon as possible after any incident. Leaving it too late could affect how much we can help you.

2) Don’t take the blame: We’ll take care of the claim and investigate who was responsible.

3) Record all of the details: We’ll ask you what happened and who was involved. Please have the details of other vehicles, drivers, passengers and witnesses. Photographs of the scene and cars will also be helpful.

Calls to 080 numbers are free from a UK landline or mobile. Calls to 03 numbers are included as part of inclusive call minutes and discount schemes from all major mobile phone and landline operators or, where this has been exceeded, charged at the standard geographic rate (the same as UK landline numbers starting 01 or 02). Telephone calls may be monitored or recorded for security and training purposes.

Ask your Suzuki Dealer to register you for an Excess Return Voucher and you’ll be entitled to £250 cashback for any excess

paid as part of a motor insurance claim – no matter which company insurers you. So if your excess costs £350, your voucher

reduces it to £100.

The Excess Return Voucher also covers additional excess charges imposed by some insurers (typically £200) if you opt to

have your accident repair at a Suzuki approved bodyshop instead of your insurer’s recommended repairer.

Find a dealer

How to make an Excess Return claim

Suzuki Excess Return can only reimburse your excess charges if you call us on 0800 107 1156 before your insurer

following a vehicle accident.

Call Suzuki first on 0800 107 1156 and we will:

● Pay up to £250 of your motor insurance excess
● Exercise your right to an accident repair at a Suzuki Approved Repairer using Suzuki Genuine Parts and approved repair methods (this isn’t guaranteed if you call your insurer first)
● Recover your Suzuki from anywhere in the UK*
● Provide you with a courtesy car while yours is being repaired
● Provide end-to-end handling of your motor claim and liaise with your insurer on your behalf

What to do now

● Ask your dealer for your free Excess Return Voucher
● Save “Suzuki first” 0800 107 1156 in your phone

 

Terms & ConditionsFor your Excess Return Voucher to apply, you must follow these exclusions and conditions:To redeem the voucher you must call Suzuki first on 0800 107 1156 after a vehicle accident and before your insurer. The voucher is valid for one year, can only be used once and is not validfor standalone glass claims. Only one voucher can be issued per vehicle. Where we accept your vehicle for repair we will pay up to £250 cash back towards any policy excess paid by you.You will be required to pay the repairer your applicable Motor Insurance Policy Excess. Once the repair is completed and your insurer has settled the claim we will refund you £250 or the valueof your excess whichever is the lower. The repair cost must be settled by your insurer. Nothing in this offer obliges us to accept any vehicle for repair and this offer may be withdrawn at anytime. Where we manage the vehicle repair, we will do so in conjunction with your motor insurer if the accident was your fault, or the other driver’s insurer if they were at-fault and if they haveaccepted liability. *Accident recovery is provided when Call Suzuki First handles your insurance claim on your behalf with your insurer. The Excess Return Voucher and the Call Suzuki Firstservice is provided on behalf of Suzuki GB plc by Retention UK Ltd registered in England and Wales Company No.05687158, Batchworth House, Church Street, Rickmansworth, Herts WD31JE which is regulated by the Claims Management Regulator in respect of regulated claims management activities.

 

 

Useful Numbers
Quotes & Renewals
Call 0330 100 0468
Lines open: Mon to Thu (0830-1930);
Fri (0900-1800); Sat (0900-1700)

Claims & Accident Helpline
Call 0800 107 1156
Lines open 24 hours

Excess Return Claims
0800 107 1156
Lines open 24 hours

Glass Helpline
Call 0330 102 8860
Lines open 24 hours

 

 

Policy Changes
Call 0330 100 3164
Lines open: Mon to Thu (0830-1930
Fri (0900-1800); Sat (0900-1700)

Lost or Stolen Keys (for optional cover holders)
Call 0345 607 5329
Lines open 24 hours

Complaints
Call 0330 100 3164
Lines open Mon to Thu (0830-1930;
Fri (0900-1800); Sat (0900-1700)

Or you can submit a complaint using the Online Dispute Resolution service. The European Commission has an Online Dispute Resolution service for consumers who have a complaint about a product or service bought online. You can use the link above to submit a complaint this way, which will then be forwarded on to the Financial Ombudsman Service and a copy sent to us. You’ll be asked to include our email address, which is:

complaints@originalinsurance.co.uk and our address:

Suzuki Insurance
Batchworth House
Church Street
Rickmansworth
Hertfordshire
WD3 1JE

Calls to 0800 numbers are free from a UK landline or mobile. Calls to 03 numbers are included as part of inclusive call minutes and discount schemes from all major mobile phone and landline operators or, where this has been exceeded, charged at the standard geographic rate (the same as UK landline numbers starting 01 or 02). Telephone calls may be monitored or recorded for security and training purposes. Suzuki Insurance is provided by Original Insurance Services Ltd, registered in England and Wales No. 05686831 at Batchworth House, Church Street, Rickmansworth, Hertfordshire, WD3 1JE and is authorised and regulated by the Financial Conduct Authority. It is underwritten by Allianz Insurance plc, registered in England No. 84638 at 57 Ladymead, Guildford, Surrey, GU1 1DB. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No.121849).