Important Information for our Customers: Covid-19
In light of the government announcement with regard to the closure of non-essential business services we would like to update you on how Suzuki GB PLC and our Dealer Network will be supporting you through this period.
Until further notice all test drive facilities and in dealer showroom services are suspended.
The majority of Suzuki Service Centres are operational with social distancing in place. Most locations are now able to provide a full Aftersales support to our customers, however some are working with reduced staff or different hours in order to ensure the safety of customers and staff. Suzuki is proud of our outstanding levels of customer service, and we thank you for your cooperation in these unprecedented times.
For local dealer locations and confirmation of their specific opening times and any arrangements for repairs please liaise with your dealer, their contact details can be found on our website, or refer to the information on our dealers available at cars.suzuki.co.uk
Please contact your local dealer directly in the first instance or our Customer Service team is fully staffed and available to you between the hours of 8.30am and 5.30pm Monday to Friday (Excluding Bank Holidays) and can be reached on 08085 011959 option 3 or via email email@example.com
Our Suzuki Financial Services team are also on hand to support you during this time, should you have any queries in relation to your vehicle finance please contact the team at Suzuki Finance on 0344 824 0876 or access further information online at www.suzukifinance.co.uk
If you are one of our Motability scheme customers and have any queries with regards to your agreement status, please contact Motability Customer Services Team on 0300 456 4566.
Regular updates will be posted on our website and social media pages you can find us on Twitter @suzukicarsUK and Facebook SuzukiCarsUK.
With best wishes from us all at Suzuki.
This message was last updated 20/05/2020
COVID-19 FREQUENTLY ASKED QUESTIONS
To support you in finding an answer we easily, we have detailed a number of frequently asked questions we are receiving in regards to the current Covid-19 crisis.
My car needs a service/repair, who should I contact?
In the first instance, please contact your local Dealer. If you cannot get through or you know that they are closed, please contact our Customer Service team who will do their best to find another Dealer for you or will arrange transport where required. If you are a key worker please make your dealer aware and they will do their best to prioritise your booking.
They can be contacted between the hours of 8.30am and 5.30pm Monday to Friday and can be reached on 08085 011959 option 3 or via email firstname.lastname@example.org
My Dealer can’t fit me in for a service soon enough to meet the servicing requirements specified by Suzuki, what should I do?
If your Dealer is closed or they are very busy and your vehicle requires a service by either time or mileage, during these exceptional circumstances Suzuki will extend the interval by either 3 months or 3,000 miles (whichever occurs soonest) whilst not affecting your vehicle warranty.
If you are operating your vehicle beyond a scheduled service we advise that you pay closer attention to key areas such as Oil Level, Coolant Level, Tyre Pressures and Tyre Condition. There are many tutorial videos that can be found at https://cars.suzuki.co.uk/owners/using-your-car that may help.
We would always recommend taking a look at your owners manual for any queries you may have. To make this easier, they are all online, search for yours here https://cars.suzuki.co.uk/owners/using-your-car/owners-handbooks/
My Dealer is closed but my car needs an MOT, what should I do?
The most up to date advice can be found on the governments DVSA website, there is currently an extension for 6 months for affected vehicles, but you must ensure that your vehicle is safe to drive. If your car was registered between 23 March 2017 and 30 June 2017 please refer to Finance and Warranty section below for additional important information.
Advice for Northern Ireland, Channel Islands and Isle of Man may be different, please consult the relevant authority.
I have AA Suzuki Assistance Lite which is due to expire soon but I can’t book in for a Service to re-activate it, can you extend the cover until I can?
Yes, the cover will be extended for you by a further 3 months. This also applies if you have upgraded your cover.
Is my Dealer safe to visit?
The safety of our customers and staff is always at the forefront of what we do. Dealers are all working to install extra signage, wash stations and alterations to ensure the safety of customers and staff maintain social distancing in line with government guidelines.
Can I get any help with my Suzuki Finance payments?
If your income has been affected by the disruption from coronavirus, Suzuki Finance have a range of options to help you including payment deferrals and other additional support if you need it. If you need a payment holiday, you may be able to defer your payments for 1 month or for 3 months. In most cases, you can make your request online using ‘Manage My Account’ https://www.suzukifinance.co.uk. Further support information is available on their website: https://www.blackhorse.co.uk/contact/coronavirus-support
My car needs a repair which may be covered under my manufacturer warranty which is about to expire, what should I do?
Please make sure that you log any concern with your chosen Suzuki Service Centre at the earliest opportunity. If your chosen dealer is closed, please contact Suzuki Customer Services who will log your concern and pass to your chosen Service Centre when they reopen.
For customers with vehicles registered between 23 March 2017 and 30 June 2017 Suzuki has extended your manufacturer’s warranty until 17 July 2020.
Our Customer Service team can be contacted between the hours of 8.30am and 5.30pm Monday to Friday and can be reached on 08085 011959 option 3 or via email email@example.com
I have been involved in a Road Traffic Accident/had an Accident in my car, what shall I do?
Should the above unfortunately happen Suzuki Insurance and Accident Aftercare is here to support you. Please call our claims team on 0800 107 1156, irrespective of who you are insured with. Our claims team are still working and ready to take your calls and help you through handling your claim and arranging to get your car repaired back to its pre-accident condition through our network of Suzuki approved Bodyshop’s.
As a key worker I need my car. Can I still have my car repaired quickly?
If you are involved in an accident, Suzuki Insurance and Accident Aftercare will prioritise your repair and your car will be returned to you as quickly as possible.
Will there be a problem in obtaining parts?
Our Body and Paint Centres and our claims team work very closely with Suzuki GB. Suzuki parts supply network is working as normal and dedicated to providing exceptional service with next day deliveries.
Will I be provided with a hire or courtesy car?
Where the accident is not your fault and your vehicle is unroadworthy, we will work closely with our hire car providers in order to provide a vehicle. If your vehicle is roadworthy, we will ask you to remain with your vehicle until the situation eases where we can then progress with the repairs to your vehicle and provide you with a hire car.
Where the accident is deemed to be your fault, the Body and Paint Centre will normally provide you with a courtesy car, due to the present situation, currently some of our Body and Paint Centres are not open and availability of courtesy cars may not be at the normal levels. We will prioritise on unroadworthy vehicles and ask you to remain in your own vehicle if roadworthy until this situation eases.
My windscreen has been damaged, who can I call?
Should the above unfortunately happen, please call our claims team on 0800 107 1156. Our claims team are still working and ready to take your calls and will put you through to our windscreen provider or assist you with your insurer.
My car isn’t being used, is there anything I need to do?
Once a month, we recommend that you run the engine for 30 mins with the head lights on. This will help to ensure that your battery (and hybrid battery if fitted) stays topped up.
There are warning lights on my car and I’m not sure what they mean?
We have a range of videos on the website https://cars.suzuki.co.uk/owners/using-your-car/setting-and-functions/ that may help, otherwise we will always recommended taking a look at your owners manual. To make this easier, they are all online, search for yours here https://cars.suzuki.co.uk/owners/using-your-car/owners-handbooks/ . If you are in any doubt and you have Suzuki AA cover, please don’t hesitate to contact them.
This message was last updated 21/04/2020