Important Information for our Customers: Covid-19
In light of the recent government announcement with regard to the closure of non-essential business services we would like to update you on how Suzuki GB PLC will be supporting you through this period.
With immediate effect all test drive facilities and in dealer showroom services will be suspended.
For any routine mechanical queries, repairs or servicing requirements you may have in the affected period, please contact your local dealer directly in the first instance or our Customer Service team can be contacted between the hours of 8.30am and 5.30pm Monday to Friday (Excluding Bank Holidays) and can be reached on 08085 011959 option 3 or via email firstname.lastname@example.org
With a number of our locations closed any routine servicing requirements are unlikely to be fulfilled during this period. We will endeavour to answer your calls and emails as soon as possible, please bear with us at this busy time.
Our Suzuki Financial Services team are also on hand to support you during this time, should you have any queries in relation to your vehicle finance please contact the team at Suzuki Finance on 0344 824 0876 or access further information online at www.suzukifinance.co.uk
If you are one of our Motability scheme customers and have any queries with regards to your agreement status, please contact Motability Customer Services Team on 0300 456 4566.
We will endeavour to provide the most up to date information on dealer closures via our national website. You can access the current list by accessing cars.suzuki.co.uk
We will work hard to ensure this list remains as up to date as possible in the current circumstances. If in doubt, you can always contact your dealer directly. For local dealer locations and confirmation of their specific opening times and any bespoke arrangements for essential repairs please liaise with your dealer, their contact details can be found on our website, or refer to the information on our dealers available at cars.suzuki.co.uk
Regular updates will be posted on our website and social media pages you can find us on Twitter @suzukicarsUK and Facebook SuzukiCarsUK.
With best wishes from us all at Suzuki.
This message was last updated 26/03/2020
COVID-19 FREQUENTLY ASKED QUESTIONS
To support you in finding an answer we easily, we have detailed a number of frequently asked questions we are receiving in regards to the current Covid-19 crisis.
I am a Key Worker and my car needs a service/repair, who should I contact?
In the first instance, please contact your local Dealer. If you cannot get through or you know that they are closed, please contact our Customer Service team who will do their best to find another Dealer for you or will arrange transport where required.
They can be contacted between the hours of 8.30am and 5.30pm Monday to Friday and can be reached on 08085 011959 option 3 or via email email@example.com
I can’t get hold of my Dealer but my car needs a service, what should I do?
Your local Dealer may be operating a reduced service to keep Key Worker vehicles on the road and where your Dealer is open, they will be best placed to advise you. If your Dealer is closed and your vehicle requires a service by either time or mileage, during these exceptional circumstances Suzuki will extend the interval by either 3 months or 3,000 miles (whichever occurs soonest) whilst not affecting your vehicle warranty.
If you are operating your vehicle beyond a scheduled service we advise that you pay closer attention to key areas such as Oil Level, Coolant Level, Tyre Pressures and Tyre Condition. There are many tutorial videos that can be found at https://cars.suzuki.co.uk/owners/using-your-car that may help.
We would always recommended taking a look at your owners manual for any queries you may have. To make this easier, they are all online, search for yours here https://cars.suzuki.co.uk/owners/using-your-car/owners-handbooks/
My Dealer is closed but my car needs an MOT, what should I do?
The most up to date advice can be found on the governments DVSA website, there is currently an extension for 6 months for affected vehicles, but you must ensure that your vehicle is safe to drive.
Advice for Northern Ireland, Channel Islands and Isle of Man may be different, please consult the relevant authority.
I have AA Suzuki Assistance Lite which is due to expire soon but I can’t book in for a Service to re-activate it, can you extend the cover until I can?
Yes, the cover will be extended for you by a further 3 months. This also applies if you have upgraded your cover.
Can I get any help with my Suzuki Finance payments?
If your income has been affected by the disruption from coronavirus, Suzuki Finance have a range of options to help you including payment deferrals and other additional support if you need it. If you need a payment holiday, you may be able to defer your payments for 1 month or for 3 months. In most cases, you can make your request online using ‘Manage My Account’ https://www.suzukifinance.co.uk. Further support information is available on their website: https://www.blackhorse.co.uk/contact/coronavirus-support
My car needs a repair which may be covered under my manufacturer warranty which is about to expire, what should I do?
Please make sure that you log any concern with Suzuki Customer Services so that we can ensure when Dealers re-open they can prioritise vehicles according to when the concern was raised.
This will also ensure that any manufacturer warranties that may be expiring during the period of lockdown can be maintained.
Our Customer Service team can be contacted between the hours of 8.30am and 5.30pm Monday to Friday and can be reached on 08085 011959 option 3 or via email firstname.lastname@example.org
My car isn’t being used, is there anything I need to do?
Once a month, we recommend that you run the engine for 30 mins with the head lights on. This will help to ensure that your battery (and hybrid battery if fitted) stays topped up.
There are warning lights on my car and I’m not sure what they mean?
We have a range of videos on the website https://cars.suzuki.co.uk/owners/using-your-car/setting-and-functions/ that may help, otherwise we will always recommended taking a look at your owners manual. To make this easier, they are all online, search for yours here https://cars.suzuki.co.uk/owners/using-your-car/owners-handbooks/ . If you are in any doubt and you have Suzuki AA cover, please don’t hesitate to contact them.
My car is on site at a Dealer but they are closed, what should I do?
Please contact your local Dealer directly in the first instance (their calls may still be monitored) or our Customer Service team who will be able to help. The team can be contacted between the hours of 8.30am and 5.30pm Monday to Friday and can be reached on 08085 011959 option 3 or via email email@example.com
This message was last updated 03/04/2020